As part of our continuing effort to improve our technical support and professional services offerings, Modula4 has launched a new customer survey program. After each support issue is resolved and after each professional services engagement is completed, we are requesting that our customers complete a short survey. For support issues the survey is just 3 questions, for professional services it’s only 5 questions. Both surveys include a comment area where customers can provide additional feedback.
We understand how busy our customers are and we greatly value their time. The surveys are designed to take just a minute or two to complete. But the feedback these provide will ensure that our technical support and professional services maintain their high quality and perhaps even find room for improvement.
If you don’t currently have a support ticket open or are not currently engaged with our professional services team but would like to provide feedback, please contact us here.